Frequently Asked Questions

Can I travel with a negative test result?2021-11-09T11:41:31+01:00

Travel regulations vary from country to country and sometimes change daily. Please check the website of the German Foreign Office to find out what is required in the case of your travel country. You can find all information here.

Can I shorten the quarantine after entering Germany with a negative test result?2021-11-09T11:42:32+01:00

The requirements change regularly. You can find all the information on the website of the Federal Foreign Office.

Can I cancel or change my appointment?2021-11-11T12:46:56+01:00

If you are unable to keep your appointment, you can change it for a fee of five euros. Cancellations are also subject to a fee of five euros. To do so, please send an e-mail to: support@ticket.io or use the “Cancel appointment” button in the confirmation e-mail of your booking.

What is the difference between rapid antigen tests and PCR tests?2021-06-16T18:09:10+02:00

With the PCR test, a sample is taken from the nasopharynx using a nasopharyngeal swab. With the rapid antigen test, a comfortable swab is taken from the front nasal area (1.5 cm). In a PCR test, DNA is multiplied in a laboratory in a chain reaction (polymer chain reaction) and thus raised above the detection limit. An antigen test does not detect the DNA, but protein fragments of the coronavirus. No multiplication of the virus material is carried out for this. Both methods detect whether an infection with SARS-CoV-2 is present.