Can I travel with a negative test result?

Travel regulations vary from country to country and sometimes change daily. Please check the website of the German Foreign Office to find out what is required in the case of your travel country. You can find all information
here .

Can I shorten the quarantine after entering Germany with a negative test result?

Again, the regulations change regularly. All information can be found on the website of the
German Foreign Office.

Can I cancel or change my appointment?

If you are unable to keep your appointment, you can rebook it for a fee of five euros. Cancellations are subject to a fee of ten euros. Please send an e-mail to:
support@ticket.io 

What is the difference between rapid antigen tests and PCR tests?

Rapid antigen test and PCR test are both taken via a nasopharyngeal swab. However, the evaluation technique differs. In a PCR test, DNA is multiplied in a laboratory in a chain reaction (polymer chain reaction) and thus raised above the detection limit. An antigen test detects protein fragments of the coronavirus rather than DNA. No multiplication of the virus material is performed for this. Both methods detect whether an infection with SARS-CoV-2 is present.

How does the test work?

For PCR and rapid antigen tests, a sample is taken from a nasopharyngeal swab in the nasopharynx. In the case of the rapid test, this is evaluated immediately afterward at the center. The result is available online 20 minutes later. With the PCR test, the result is evaluated in the laboratory and can be retrieved within 24 hours.

In contrast to the PCR and rapid test, a drop of blood is taken from a finger in the antibody test. This is evaluated in the center immediately after collection. Here, too, the result can be retrieved after 20 minutes.

When should I get tested?

Whenever you want to be sure about a possible infection with the coronavirus. Especially if you are experiencing flu-like symptoms. In addition, testing is strongly recommended before meeting family and friends, visiting hospitals and nursing homes, or returning to work.

If infection has occurred within 72 hours prior to testing, the viral load may be too low to detect the virus when the test is performed. In this case, a negative test result does not represent a definite exclusion of Covid 19 infection, but rather a health status at the time the test was performed. This situation is the same for both rapid antigen tests and PCR tests.

Therefore, it makes sense to wait 72 hours after a known risk contact before performing the test.

In what form do I receive the test result?

All test results are available online. For antigen rapid tests and antibody tests, this is already the case after 20 minutes. For the PCR test, please refer to the page for Hamburg, Berlin or Dortmund for the time period until the result is available.

For data protection reasons, the results can only be accessed for 24 hours. During this time, they can be downloaded.

What happens if my test is invalid?

In very rare cases, an invalid result may occur. In such a case, we will inform you immediately and you can repeat the test free of charge.