Frequently Asked Questions
If you have a positive rapid test result, go into quarantine immediately. If you have a positive result from a rapid test carried out in one of our Berlin centres, you can book a free PCR test by clicking on “OEGD retesting” at the top of the screen on the website. Important: The test will only be carried out free of charge if you can show the positive result and your ID card at the centre.
If you have a positive rapid test from another centre, the PCR test cannot be reimbursed. In such cases, please visit a national test centre or your family practice. In addition, please immediately inform all persons with whom you have had contact in the last few days about your infection. If you have individual questions, please contact the public health department, the patient service at 116117 or the official website of the federal government.
No. Reimbursement for the PCR test is only possible if there is a positive rapid test from one of our Berlin centers. In such cases, you’ll receive a voucher code for a PCR test within 24 hours.
Yes, all PCR results are issued in the form of an RT-PCR report. The Ct value is indicated for all positive results.
You can download the result of a rapid test up to 72 hours after receipt. The result of a PCR test up to six days later.
When the result is available, you will receive an e-mail. After entering the requested data, you can retrieve and download your result. Please make sure to enter all information correctly when booking.
The digital PDF attestation is a laboratory medical report that has been prepared in accordance with the guidelines of the German Medical Association for Quality Assurance of Laboratory Medical Examinations (Rili-BÄK). A certificate issued according to this standard has international validity, even without a signature. However, we offer via info@covidzentrum.de to digitally stamp or sign the PDF with lead time.
Normally, delivery takes place within the specified time. In less than five percent of cases, it may be necessary to perform the analysis again and the results will be delivered later.
Please arrive punctually at the booked time. Otherwise, on-time delivery cannot be guaranteed. The time windows for the express test are between 1:00 p.m. and 2:20 p.m. You will receive your test result 3.5 hours after testing. In less than 5% of cases, for example, it may be necessary to perform the analysis again and the result may be delivered later.
No. Please contact other providers for this. For example, the Charité Berlin.
If there is no QR code on your certificate, you can upload the result of your rapid antigen test by clicking on it when downloading it to the Corona Warning App.
Important: You must confirm this when booking for data protection reasons. For PCR tests, uploading is not possible.
For rapid antigen tests, we use the Corona-Warn, Luca and BÄR apps. We do not yet offer integration of PCR tests.
Only people who plan to attend an indoor event on the day of testing, people who will have contact with people who are at high risk of developing severe Covid-19 on the day of testing (These are people 60 years and older, people with disabilities, people with pre-existing conditions), and people who have received an alert of increased risk through the Corona alert app are eligible for the €3 citizen test with co-pay.
Only “vulnerable groups” are eligible for the free citizenship test.Eligible are: Pregnant women in the first trimester, hospital and nursing home visitors, household members of infected persons, residents of institutions for integration assistance, and persons who cannot be vaccinated. Free testing only by proof, e.g. identity card.
For all other persons, the antigen rapid test (14.90 €) is intended.
If you are unable to keep your appointment, you can rebook it for a fee of five euros. Cancellations are subject to a fee of ten euros. Please send an e-mail to: support@ticket.io
The requirements change regularly. You can find all the information on the website of the Geman Foreign Office.
Travel regulations vary from country to country and change regularly. Please check the website of the German Foreign Office to find out what is required in the case of your travel country. All information can be found here.
In the PCR test, a sample is taken by means of a nasopharyngeal swab in the nasopharynx. In the rapid antigen test, a convenient swab is taken from the anterior nasal region (1.5 cm). In a PCR test, DNA is multiplied in a polymer chain reaction (PCR) in a laboratory to raise it above the detection limit. An antigen test detects protein fragments of the coronavirus rather than DNA. No multiplication of the virus material is performed for this. Both methods detect whether an infection with SARS-CoV-2 is present.
Whenever you want to be sure about a possible infection with the coronavirus. Especially if you suffer from flu-like symptoms. A test is obligatory when entering almost all countries. You can find detailed information about the respective regulations on the website of the German Foreign Office. In addition, a test is mandatory when visiting catering establishments and cultural events in many federal states. Especially if there is no complete vaccination. Please inform yourself about the exact regulations in your federal state.
If an infection has only occurred within 72 hours before the test is performed, it is possible that the viral load is too low for detection of the virus when the test is performed. In this case, a negative test result does not represent a definite exclusion of Covid 19 infection, but rather a health status at the time the test was performed. This situation is the same for both rapid antigen tests and PCR tests.
In the PCR test, a sample is taken from the nasopharyngeal cavity using a nasopharyngeal swab. In the case of the rapid antigen test, a convenient swab is taken from the anterior nasal region (1.5 cm). This is evaluated immediately afterwards at the center. The result is available online 20 minutes later. With the PCR test, the result is evaluated in the laboratory and is available within a maximum of 36 hours.
In less than five percent of cases, an invalid result may occur. In such a case, we will inform you immediately and you can repeat the test free of charge.
Follow the guidelines of the Robert Koch Institute (RKI), especially the AHA+C+L rules: Keep your distance, follow hygiene rules, wear everyday masks, use the Corona-Warn-App and ventilate regularly.
Your test result will be issued in English and German. If provided at the time of booking, it will contain your name, date of birth, address, and passport number. Additionally, date and time of the test. For the rapid test, additionally the test used including specificity and sensitivity. The PCR test also contains information about the evaluating laboratory. All information appears in the document as it was entered during the booking.
All test results are available online. For data protection reasons, the results of a rapid test can only be accessed for 72 hours, those of a PCR test for up to six days after receipt. During this time they can be downloaded.
Yes, your certificate will automatically be issued in German and English.
If you book a paid test, you agree to pay the costs of the booking yourself. Whether you will be reimbursed afterwards varies from case to case. Please contact your health insurance or your employer. The invoice can be downloaded in the booking confirmation of ticket.io in “My Area”. The situation is different for the free antigen rapid tests (citizen test). With this you can be tested daily for the coronavirus free of charge. The costs are covered by the Association of Statutory Health Insurance Physicians.
If there is a positive rapid test result from a test performed in one of our Berlin centers, the PCR test is free of charge. In such cases, a free Next-Day PCR Test (result on the following day by midnight) can be booked via “OEGD Retesting”. For verification at the test appointment, only the positive result of the rapid test (max. 48h old) and an identification document must be brought along. If you have paid for a PCR test prior, reimbursement is not possible.
In principle, persons from 5 years of age may be tested. However, parents must book and be present at the appointment for children under the age of 14. Children over the age of 14 may book a test and attend the appointment on their own, with a letter of consent from their parent or guardian. If the test cannot be performed on a child, e.g. because the child refuses, the costs will not be reimbursed. We will be happy to issue a voucher code in such cases.
Arriving on time is sufficient. Advance notice is not necessary.
Yes, you can book as many tests as you need. You can also get tested daily for coronavirus free of charge with the free antigen rapid test (citizen test).
No. Persons in need of assistance are exempt.
At the reception desk. Directly in the entrance area.
No, we also read PDF tickets on your cell phone.